DELIVERY & RETURNS

DELIVERY-UK, Europe & USA

UK DELIVERY

We offer a Free UK Delivery service for all online orders!

Orders received by us by noon (Monday to Friday) will normally be dispatched on the same working day.  For Guaranteed next day delivery (Tues to Friday) or for Guaranteed Saturday, orders must be received by us by 12 noon. A signature is required on delivery for all orders over £40.

Royal Mail aim to deliver items sent 1st class Signed For within 1-2 working days. However, please note that occasionally items may take as long as 15 days to arrive, particularly during busy periods such as Christmas. We are unable to replace items, or claim for loss of items until 15 days have passed. 

Orders of £40 or under are sent Standard 1st class Royal Mail and can take between 3 to 5 days to arrive.  Items sent in this way can not be tracked and we can not offer any guarantees.

If your order is time sensitive we recommend you select one of the Guaranteed Next Day Delivery options, as this is the only way to guarantee delivery on the next business working day. If you require your package by 9am, please place the order no later than 12noon the day before.

Please note that orders placed after 3pm Friday will be delivered on the following Tuesday - assuming the Monday is not a Bank Holiday. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.

Parcels will need to be signed for in person. Please ensure the delivery address is one where you will be at the time of delivery (home or work). If someone is not present at the time of delivery to accept the item, Royal Mail will leave a card and you will be able to pick up your package from your nearest Sorting Office.  Where parcels are sent to a business address it will be delivered to the given address and/or the Reception of that address and not directly to the recipient.

To check on or track the status of an order or verify delivery, please call +44 (0)20 8870 0247 during office hours.

Where packages require being signed for on delivery we are unable to send to PO boxes or similar. 

OVERSEAS DELIVERY (including EU & USA)

Wherever possible, we use the Royal Mail’s 'Signed/Tracked' service which is fully trackable inside the UK and within many destination countries. For countries where this is not available we use the Royal Mail’s 'International Signed For' service which is fully trackable within the UK and sometimes within the destination country.  This service requires a signature on delivery.  The Royal Mail attempt to deliver packages sent using 'Signed For' services within 3-5 working days, but please be advised it can take up to 20 days for delivery to Europe and up to 30 days for the Rest of the World (ROW). Packages are generally insured up to £500/$800 for European destinations and £250/$400 for ROW. It is your responsibility to pay for any duties or taxes that are applicable in the country of entry. In the USA orders of US$ 200 or more are sent post free, under this amount there is a charge of US$18.

Please note Argent can not be responsible for failures or late delivery of orders as a consequence of delays or problems involving the destination postal service.

RETURNS (UK & EUROPE ONLY)

We hope you will be delighted with your jewellery, but if you change your mind - that is not a problem…

Under the Consumer Protection (Distance Selling) Regulations 2000 you are legally entitled to cancel any ‘Home Shopping’ order within 14 working days of receipt of the product and return it for a full refund.  However, this does not apply to orders that involve any engraving, personalisation, that are bespoke or made to order in any way. These cannot be exchanged or returned under any circumstances. Also, pierced jewellery, particularly earrings can not be returned for reasons of health and hygiene. Returns must be unused and in a fully resaleable condition. 

The delivery charge is not refundable unless the item is faulty or does not conform to your order.

If you are returning an item to us please email us first to advise that you will be doing this. Please include your name, address, a contact telephone number and the order number shown on our dispatch note.

For Gift items we offer a merchandise credit - see below.

RETURNS ADDRESS (UK & EU ONLY)

Please return goods to Argent of London Ltd, PO Box 72380, London SW18 9PA, UK

We will acknowledge receipt to you.

RETURNS (AUSTRALIA/USA)

Please firstly send us an email on info@argentlondon.com to say you wish to return a product  to obtain a Returns Advice (RA) number.  Once you have this return the goods in their original form, together with a copy of the dispatch note and the RA returns advice number in the packaging in which it was delivered (or similar - please see below), to Argent of London, PO Box 72380, London SW18 9PA, UK.

EXCHANGES/DAMAGED GOODS (UK & EU)

If you wish to exchange a product for any reason please make sure you return it to us within the specified time above.

We do check all items carefully prior to despatch. However in the unlikely event you should receive an item that is damaged or defective please contact us within 48 hours of receipt. We will endeavour to resolve matters as rapidly as possible.

Exclusions

For reasons of health and hygiene, pierced earrings can be exchanged or refunded only if they are found to be faulty.

We are unable to accept returns or cancellations for goods that have been specially made for you, for example bespoke work, engraving, or particular goods requested by you.

EXCHANGES USA

Please contact us as above to obtain an Exchange Advice (EA) number.  Once we have issued this to you then return the goods carefully and securely with a copy of the original dispatch note and the EA number to Argent of London, PO Box 72380, London SW18 9PA, UK.  A replacement product will be shipped direct to you. 

RETURNING A GIFT (UK & EU)

We are naturally sorry if your gift was not exactly what you like. We operate a non-refundable merchandise credit policy.  This means that so long as the product has not been worn or used, is in the original state in which it was sold and you can supply the name and address of the person who purchased the product, we will accept back the gift and give you a credit for the amount that was paid.

GIFT RETURNS USA

Please follow the same procedure for Exchanges USA above.

HOW TO PACK RETURNS, UK, EU, AUSTRALIA & USA

It is very important that all items returned to the Company are packaged appropriately. Goods are returned entirely at the sender’s risk. Argent of London cannot be held responsible for any damage or loss sustained in transit, howsoever caused.

BESPOKE OR SPECIAL COMMISION WORK

Please note that Argent of London is unable to accept any returns or to offer refunds for any non-standard, bespoke, made to order or special commision work. We may ask for a desposit before commencing such work.

See also the important note on insurance of customer's own goods in General Information.